Scope of This Policy

This policy applies to eligible products purchased directly through
littvora.com. It explains how customers may request a return, exercise
an applicable right of withdrawal, report an incorrect or defective
product, and receive an approved refund.

Products purchased from another retailer, marketplace, reseller, or
third-party website must normally be returned through the seller from
whom they were purchased.

Nothing in this policy limits any mandatory consumer right that
cannot lawfully be excluded or restricted.

Our 30-Day Return Guarantee

In addition to applicable statutory rights, BERNARD offers a
commercial return period of 30 calendar days from the date the order
is delivered to you or to a person designated by you.

To use this commercial return guarantee, you must contact us or begin
the return process within the 30-day period. Products must satisfy the
eligibility conditions described in this policy.

The 30-day return guarantee is an additional commercial benefit and
does not replace the statutory rights available under French or
European consumer law.

Statutory Right of Withdrawal

Eligible consumers purchasing online may have the right to withdraw
from the purchase without providing a reason within 14 calendar days
from the day on which the goods are received.

For an order containing several products delivered separately, the
withdrawal period generally begins when the last product is received,
where applicable under consumer law.

To exercise this right, you must send us a clear statement before the
withdrawal period expires. You may contact us by email or use the
model withdrawal form included in this policy.

After notifying us of your withdrawal, you must return the goods
within the period required by applicable law.

Return Eligibility

To qualify for a return under our commercial return guarantee,
products must normally be:

• Unworn, unused, unwashed, and unaltered.
• Free from stains, odours, cosmetics, deodorant, and damage.
• Returned with original labels and tags attached.
• Returned with accessories, protective materials, and packaging
  supplied with the product where reasonably possible.
• Packed securely to avoid damage during return transportation.

You may inspect a product in the same way that would normally be
possible in a physical shop. If handling goes beyond what is
reasonably necessary to establish the nature, characteristics, and
functioning of the product, we may apply a lawful reduction for any
resulting loss in value.

Non-Returnable and Restricted Products

Subject to applicable consumer law, returns may be restricted or
excluded for:

• Personalised, made-to-order, monogrammed, or customer-altered
  products.
• Products that have been worn, washed, damaged, altered, or used
  beyond reasonable inspection.
• Products returned without essential components or accessories.
• Sealed hygiene-sensitive products after the hygiene seal has been
  removed, where a legal exception applies.
• Gift cards or other excluded products where permitted by law.

A product will not be excluded merely because it was discounted,
unless it was clearly identified as non-returnable and such an
exclusion is legally permitted.

Swimwear and Hygiene Protection

Swimwear may be eligible for return only where it remains unworn,
unwashed, and in its original condition with all labels and hygiene
protection intact.

For health and hygiene reasons, we may be unable to accept a
hygiene-sensitive product where a sealed protective element has been
removed or damaged, where the applicable legal exception permits this
restriction.

Please try swimwear on over your own underwear and do not remove the
hygiene strip until you have decided to keep the product.

How to Request a Return

Before sending a product back, contact our customer service team at
[email protected].

Include the following information:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return, where you choose to provide one.
• Photographs where the product is incorrect, damaged, or defective.

We will provide the available return address and any relevant
instructions. Do not send a return to the address printed on the
parcel unless our customer service team confirms that it is the
correct return location.

Return Shipping and Responsibility

For a standard change-of-mind return, the customer is generally
responsible for the direct cost of returning the product unless we
state otherwise or applicable law requires us to cover the cost.

We recommend using a tracked return service and keeping the postage
receipt until the return has been completed. You remain responsible
for properly packaging the goods and providing appropriate return
evidence.

We are not responsible for a return parcel that is sent to an
unauthorised address, inadequately packaged, or lost before reaching
the designated return location, except where responsibility cannot
legally be excluded.

Where we confirm that a product was incorrect, damaged, or defective
when delivered, we will provide an appropriate return solution and
cover reasonable return costs where required.

Incorrect, Damaged, or Defective Products

Inspect your order after delivery and contact us promptly if a
product is missing, incorrect, damaged, defective, or materially
different from its description.

Please provide your order number, a description of the issue, and
clear photographs of the product, packaging, labels, and delivery
damage where relevant.

Depending on the circumstances and your legal rights, an appropriate
remedy may include repair, replacement, price reduction, or refund.

Normal wear, accidental damage, misuse, incorrect washing, failure to
follow care instructions, or damage caused after delivery is not
normally treated as an original product defect.

Exchanges

Direct exchanges may not always be available. Where an exchange
cannot be processed, you may return the eligible product and place a
new order for the preferred size, colour, or style.

Product availability is not reserved while a return is in transit.
A replacement product is subject to current stock, pricing, and
availability.

Where an incorrect or defective product is confirmed, we may offer a
replacement where appropriate and available.

Return Inspection and Approval

After the returned parcel reaches the designated return location, it
will be inspected to confirm the product identity, condition,
completeness, and eligibility.

We will notify you if the return is approved, requires additional
information, or cannot be accepted under the commercial return
guarantee.

Where a product has been handled beyond what is reasonably necessary,
is incomplete, or has lost value due to customer handling, a lawful
deduction may be applied. Mandatory consumer rights remain unaffected.

Refund Amount and Original Delivery Costs

An approved refund is normally based on the amount paid for the
returned product after discounts, promotional reductions, gift card
use, or other adjustments.

When you validly exercise a statutory right of withdrawal for the
complete order, eligible standard outbound delivery costs will be
refunded as required by law.

Any additional cost resulting from your choice of an enhanced,
premium, or express delivery option may not be refundable beyond the
cost of the least expensive standard delivery method offered.

For partial returns under our commercial return guarantee, original
delivery charges are not normally refunded unless required by law or
the product was incorrect, damaged, or defective.

Refund Method and Processing Time

Approved refunds are returned to the original payment method whenever
possible. Refunds cannot normally be transferred to a different card,
bank account, or customer.

We normally process an approved refund within 7 business days after
the returned product has been received, inspected, and accepted.
Statutory refund deadlines continue to apply where they provide
earlier or additional rights.

After we issue the refund, your bank, card issuer, PayPal, or other
payment provider may require additional time to display the credit in
your account. This final posting time is controlled by the payment
provider.

If the original payment method is no longer available, contact us so
that we can review the lawful and technically available refund
options.

Legal Guarantees, Withdrawal Form, and Contact

Products remain subject to applicable mandatory consumer guarantees,
including the legal guarantee of conformity and the legal guarantee
against hidden defects. These rights apply independently of our
30-day commercial return guarantee.

To exercise an applicable statutory right of withdrawal, you may send
the following statement or another clear and unambiguous declaration:

Model Withdrawal Form

To: BERNARD, 106 BIS RUE SAINT-ANDRE 85190 VENANSAULT FRANCE, [email protected]

I hereby give notice that I withdraw from my contract of sale for
the following goods:

Order number:

Product or products:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Signature, only where this form is submitted on paper:

For return assistance or questions about this policy, contact:

BERNARD

Email: [email protected]

Telephone: +44 0161 391 0954

Service hours: Monday–Friday, 9:00 AM–6:00 PM CET/CEST

Emails are normally answered within 24 hours on business days.

You may also review our

Shipping Policy
,

Payment Methods
,
and

Terms & Conditions
.