Returns & Refunds Policy

Scope of This Policy

This policy applies to eligible products purchased directly through littvora.com. It explains how customers may request a return, exercise an applicable right of withdrawal, report an incorrect or defective product, and receive an approved refund.

Products purchased from another retailer, marketplace, reseller, or third-party website must normally be returned through the seller from whom they were purchased.

Nothing in this policy limits any mandatory consumer right that cannot lawfully be excluded or restricted.

Our 30-Day Return Guarantee

In addition to applicable statutory rights, BERNARD offers a commercial return period of 30 calendar days from the date the order is delivered to you or to a person designated by you.

To use this commercial return guarantee, you must contact us or begin the return process within the 30-day period. Products must satisfy the eligibility conditions described in this policy.

The 30-day return guarantee is an additional commercial benefit and does not replace the statutory rights available under French or European consumer law.

Statutory Right of Withdrawal

Eligible consumers purchasing online may have the right to withdraw from the purchase without providing a reason within 14 calendar days from the day on which the goods are received.

For an order containing several products delivered separately, the withdrawal period generally begins when the last product is received, where applicable under consumer law.

To exercise this right, you must send us a clear statement before the withdrawal period expires. You may contact us by email or use the model withdrawal form included in this policy.

After notifying us of your withdrawal, you must return the goods within the period required by applicable law.

Return Eligibility

To qualify for a return under our commercial return guarantee, products must normally be:

• Unworn, unused, unwashed, and unaltered.
• Free from stains, odours, cosmetics, deodorant, and damage.
• Returned with original labels and tags attached.
• Returned with accessories, protective materials, and packaging supplied with the product where reasonably possible.
• Packed securely to avoid damage during return transportation.

You may inspect a product in the same way that would normally be possible in a physical shop. If handling goes beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product, we may apply a lawful reduction for any resulting loss in value.

Non-Returnable and Restricted Products

Subject to applicable consumer law, returns may be restricted or excluded for:

• Personalised, made-to-order, monogrammed, or customer-altered products.
• Products that have been worn, washed, damaged, altered, or used beyond reasonable inspection.
• Products returned without essential components or accessories.
• Sealed hygiene-sensitive products after the hygiene seal has been removed, where a legal exception applies.
• Gift cards or other excluded products where permitted by law.

A product will not be excluded merely because it was discounted, unless it was clearly identified as non-returnable and such an exclusion is legally permitted.

Swimwear and Hygiene Protection

Swimwear may be eligible for return only where it remains unworn, unwashed, and in its original condition with all labels and hygiene protection intact.

For health and hygiene reasons, we may be unable to accept a hygiene-sensitive product where a sealed protective element has been removed or damaged, where the applicable legal exception permits this restriction.

Please try swimwear on over your own underwear and do not remove the hygiene strip until you have decided to keep the product.

How to Request a Return

Before sending a product back, contact our customer service team at [email protected].

Include the following information:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return, where you choose to provide one.
• Photographs where the product is incorrect, damaged, or defective.

We will provide the available return address and any relevant instructions. Do not send a return to the address printed on the parcel unless our customer service team confirms that it is the correct return location.

Return Shipping and Responsibility

For a standard change-of-mind return, the customer is generally responsible for the direct cost of returning the product unless we state otherwise or applicable law requires us to cover the cost.

We recommend using a tracked return service and keeping the postage receipt until the return has been completed. You remain responsible for properly packaging the goods and providing appropriate return evidence.

We are not responsible for a return parcel that is sent to an unauthorised address, inadequately packaged, or lost before reaching the designated return location, except where responsibility cannot legally be excluded.

Where we confirm that a product was incorrect, damaged, or defective when delivered, we will provide an appropriate return solution and cover reasonable return costs where required.

Incorrect, Damaged, or Defective Products

Inspect your order after delivery and contact us promptly if a product is missing, incorrect, damaged, defective, or materially different from its description.

Please provide your order number, a description of the issue, and clear photographs of the product, packaging, labels, and delivery damage where relevant.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction, or refund.

Normal wear, accidental damage, misuse, incorrect washing, failure to follow care instructions, or damage caused after delivery is not normally treated as an original product defect.

Exchanges

Direct exchanges may not always be available. Where an exchange cannot be processed, you may return the eligible product and place a new order for the preferred size, colour, or style.

Product availability is not reserved while a return is in transit. A replacement product is subject to current stock, pricing, and availability.

Where an incorrect or defective product is confirmed, we may offer a replacement where appropriate and available.

Return Inspection and Approval

After the returned parcel reaches the designated return location, it will be inspected to confirm the product identity, condition, completeness, and eligibility.

We will notify you if the return is approved, requires additional information, or cannot be accepted under the commercial return guarantee.

Where a product has been handled beyond what is reasonably necessary, is incomplete, or has lost value due to customer handling, a lawful deduction may be applied. Mandatory consumer rights remain unaffected.

Refund Amount and Original Delivery Costs

An approved refund is normally based on the amount paid for the returned product after discounts, promotional reductions, gift card use, or other adjustments.

When you validly exercise a statutory right of withdrawal for the complete order, eligible standard outbound delivery costs will be refunded as required by law.

Any additional cost resulting from your choice of an enhanced, premium, or express delivery option may not be refundable beyond the cost of the least expensive standard delivery method offered.

For partial returns under our commercial return guarantee, original delivery charges are not normally refunded unless required by law or the product was incorrect, damaged, or defective.

Refund Method and Processing Time

Approved refunds are returned to the original payment method whenever possible. Refunds cannot normally be transferred to a different card, bank account, or customer.

We normally process an approved refund within 7 business days after the returned product has been received, inspected, and accepted. Statutory refund deadlines continue to apply where they provide earlier or additional rights.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to display the credit in your account. This final posting time is controlled by the payment provider.

If the original payment method is no longer available, contact us so that we can review the lawful and technically available refund options.

Legal Guarantees, Withdrawal Form, and Contact

Products remain subject to applicable mandatory consumer guarantees, including the legal guarantee of conformity and the legal guarantee against hidden defects. These rights apply independently of our 30-day commercial return guarantee.

To exercise an applicable statutory right of withdrawal, you may send the following statement or another clear and unambiguous declaration:

For return assistance or questions about this policy, contact:

You may also review our Shipping Policy , Payment Methods , and Terms & Conditions .