Shopping with Confidence

Clear Product Information

We aim to provide accurate product descriptions, photographs, size information, materials, care instructions, prices, and availability details so that customers can make informed purchasing decisions.

Colours may appear slightly different depending on lighting, photography, screen settings, and device display. Measurements may also vary slightly due to the production and measuring process.

Customers should review the product description and Size Guide before placing an order.

Transparent Prices and DDP Delivery

Product prices, delivery charges, applicable taxes, discounts, and the final order total are displayed during checkout before payment is completed.

Where an order is specifically confirmed as Delivered Duty Paid (DDP), BERNARD or its appointed logistics partner is responsible for the applicable import clearance, customs duties, and import taxes included in that delivery arrangement. Customers should not normally be asked to pay additional import charges upon delivery for an order confirmed as DDP.

DDP availability may depend on the destination, order value, product, carrier, and local customs requirements. The delivery terms shown at checkout and in the order confirmation apply to each individual order.

Where DDP is not available, any applicable import charges will be clearly addressed in our Shipping Policy or during checkout.

Reliable Order Processing and Tracking

Orders are reviewed and prepared within the processing period stated on our website. Processing time is separate from the estimated carrier transit time.

When tracking is available, the tracking number and carrier information will be sent to the email address provided during checkout. Tracking may require additional time to update after the parcel has been handed to the carrier.

Customers can also use our Order Tracking page to review available shipment information.

30-Day Return Guarantee

In addition to any mandatory consumer rights, eligible products may be returned within 30 calendar days from the date of delivery under our commercial return guarantee.

Returned products must normally be unworn, unwashed, unused, and in their original condition, with product labels, hygiene protection, accessories, and packaging included where applicable.

Certain products may be excluded where permitted by law, including personalised products, products altered at the customer’s request, and sealed hygiene-sensitive products after the seal has been removed.

Return approval, instructions, costs, exclusions, and refund procedures are explained in our Returns & Refunds Policy .

Consumer Rights and Product Guarantees

Our 30-day return guarantee does not replace or reduce any mandatory rights available to consumers under applicable French or European consumer law.

Consumers may have a statutory right to withdraw from an eligible distance purchase within 14 days, subject to the applicable legal conditions and exclusions.

Products are also covered by applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects. Where a product is faulty, damaged, incorrect, or not as described, customers should contact us promptly with their order number and supporting photographs where appropriate.

Nothing in this policy limits rights that cannot lawfully be excluded or restricted.

Responsible Packaging and Environmental Care

We aim to reduce unnecessary packaging where practical while maintaining appropriate protection for products during storage and transportation.

Depending on product and delivery requirements, orders may use recyclable, reusable, reduced-material, or responsibly sourced packaging components where these options are available and suitable.

We encourage customers to reuse packaging where possible and to sort cardboard, paper, plastic, and other materials according to local recycling instructions.

Environmental characteristics may vary between products and packaging types. We do not claim that every product, material, or shipment is environmentally neutral, fully recyclable, or free from environmental impact.

Secure Payments and Customer Information

Available payment methods are shown during checkout. Payment processing may be provided by independent payment service providers that use security and fraud-prevention controls.

We aim to collect only the information reasonably required to process orders, deliver products, provide customer support, prevent fraud, meet legal obligations, and operate our services.

Further information is available in our Payment Methods , Privacy Policy , and Cookie Policy .

Customer Support and Policy Updates

Our customer service team can assist with product information, sizing, payment, order status, delivery, damaged parcels, returns, refunds, and other shopping enquiries.

Emails are normally answered within 24 hours on business days. Complex cases involving carriers, payment providers, customs authorities, or returned parcels may require additional review time.

We may update this policy when our services, delivery arrangements, return procedures, environmental practices, or legal obligations change. The latest version will be published on this page.