CUSTOMER SUPPORT
Frequently Asked Questions
Find answers about products, sizing, payments, delivery, order tracking, returns, refunds, and customer support. For assistance with a specific order, contact our team and include your order number.
01 Where are orders dispatched from?
Orders placed through littvora.com are prepared and dispatched from France. Processing normally takes 1–3 business days after payment has been authorised.
02 Which countries do you deliver to?
We provide delivery to supported destinations in Europe, the United States, Australia, and other international regions. Destination availability is confirmed during checkout.
Full regional information is available in our Shipping Policy.
03 How much does shipping cost?
Shipping costs €7.90 for Europe, €14.90 for the United States, €16.90 for Australia, and €19.90 for supported destinations in other regions.
Shipping charges apply to every order. We do not currently offer free shipping or a free-delivery threshold.
04 How long will delivery take?
Estimated carrier transit times are 3–7 business days for Europe, 7–12 business days for the United States, 8–14 business days for Australia, and 10–18 business days for other supported regions.
These estimates begin after dispatch and do not include order processing, customs inspections, public holidays, or unexpected carrier delays.
05 Will I have to pay customs duties or import taxes?
Where an order is specifically confirmed as Delivered Duty Paid (DDP), the customs duties and import taxes covered by that arrangement are included in the applicable delivery terms.
Where DDP is not available, the recipient may be responsible for duties, taxes, brokerage charges, or other fees imposed by the destination authorities.
06 How can I track my order?
When tracking is available, a shipping confirmation containing your tracking number will be sent after the parcel has been handed to the carrier.
Tracking may require 24–72 hours to update. You can also visit our Order Tracking page and enter your order number and billing email address.
07 Can I change or cancel my order?
Contact us as soon as possible if you need to request an address correction, product change, or cancellation. We cannot guarantee a change after processing has started.
Once an order has been dispatched, it normally needs to be handled through the return procedure.
08 What payment methods do you accept?
Available methods may include major credit and debit cards, PayPal, supported digital wallets, and other options displayed during checkout.
Availability may vary by country, currency, device, and order. Review our Payment Methods page for more information.
09 Which currency will I be charged in?
The final checkout page displays the currency and total amount payable before the order is submitted. You may use the website currency switcher where available.
Your bank may apply its own exchange rate or international transaction fee if your payment account uses a different currency.
10 How do I choose the correct size?
Product-specific sizing and fit information should always be followed first. If the product page does not provide its own measurements, use our Size Guide.
The guide includes information for tops, dresses, bottoms, swimwear, blazers, cardigans, and jeans.
11 Will product colours look exactly the same in person?
We aim to present colours accurately, but slight differences may occur because of photography, lighting, fabric texture, screen calibration, and individual device settings.
12 What is your return period?
Eligible products may be returned within 30 calendar days from delivery under our commercial return guarantee.
Eligible consumers may also have a statutory 14-day right of withdrawal. The 30-day commercial guarantee does not replace or restrict mandatory consumer rights.
13 What condition must returned products be in?
Products should be unworn, unused, unwashed, unaltered, and free from stains, odours, cosmetics, or damage. Original labels, tags, accessories, and hygiene protection must remain attached where applicable.
Full conditions are explained in our Returns & Refunds Policy.
14 Can swimwear be returned?
Swimwear may be eligible for return where it remains unworn, unwashed, and in its original condition with the labels and hygiene strip intact.
Please try swimwear on over your own underwear and do not remove the hygiene protection until you decide to keep the product.
15 Who pays the return shipping cost?
For a standard change-of-mind return, the customer is normally responsible for the direct return shipping cost unless we state otherwise or applicable law requires another arrangement.
If we confirm that a product was incorrect, damaged, or defective when delivered, we will provide an appropriate return solution.
16 How long does a refund take?
We normally process an approved refund within 7 business days after the returned product has been received, inspected, and accepted.
Your bank, card issuer, PayPal, or other payment provider may require additional time to display the credit in your account.
17 What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the parcel, shipping label, packaging, and affected product.
Depending on the circumstances and your legal rights, an appropriate resolution may include replacement, refund, repair, or another remedy.
18 How is my personal information handled?
Personal information is used to process orders, payments, delivery, returns, customer support, security, and legal obligations.
Further information is available in our Privacy Policy and Cookie Policy.
19 How can I contact customer service?
You can contact us at [email protected] or through our Contact Us page.
Our service hours are Monday–Friday, 9:00 AM–6:00 PM CET/CEST. Emails are normally answered within 24 hours on business days. Please include your order number when asking about an existing order.
