Payment Methods

Accepted Payment Methods

Depending on availability at checkout, we may accept major credit and debit cards, PayPal, digital wallets, and other payment methods shown on the payment page.

The payment method selected during checkout must be valid and authorised for the full order amount. Some payment options may only be available in selected countries or on supported devices.

Currency and Price Display

Product prices may be displayed in euros or another available currency selected through our currency switcher. The final currency, product total, delivery charge, discount, tax, and amount payable are shown before the order is submitted.

Where your bank account or payment card uses a different currency, your bank or card provider may apply its own exchange rate, conversion fee, or international transaction fee. These charges are controlled by your financial institution and are not collected by BERNARD.

Secure Payment Processing

Payments are processed through independent payment service providers using security and fraud-prevention controls. Payment card details are submitted through the secure checkout system provided by the relevant payment processor.

We do not ask customers to send full card details by email, contact form, social media, or telephone. Customers should only enter payment information through the secure checkout page.

Payment Authorisation

When an order is placed, the payment provider may request authorisation from your bank or card issuer. Additional verification, such as 3D Secure authentication, may be required before payment is approved.

An order is not considered accepted until payment has been authorised and an order confirmation has been issued. We may contact you if additional information is required to confirm or process the order.

Failed or Declined Payments

A payment may be declined because of incorrect information, insufficient funds, card restrictions, security checks, transaction limits, or a decision made by the bank or payment provider.

If payment is unsuccessful, check the billing details, try another available payment method, or contact your bank. For security reasons, we may not receive the exact reason a bank declined a transaction.

Taxes, Duties, and DDP Orders

The amount displayed at checkout includes the charges presented as payable for the order. Where delivery is specifically confirmed as Delivered Duty Paid, applicable import duties and import taxes covered by the DDP arrangement are included in the order or delivery terms.

DDP availability may depend on the destination, carrier, product, and order value. The delivery terms shown at checkout and in your order confirmation apply to the individual order.

Further information is available in our Shipping Policy and Our Commitments .

Refunds and Payment Reversals

Approved refunds are returned to the original payment method whenever possible. Refunds are normally issued within 7 business days after the return has been received, inspected, and approved.

After a refund is issued, the bank or payment provider may require additional time to display the amount in your account. The timing of this final posting is controlled by the payment provider.

Our commercial return guarantee allows eligible products to be returned within 30 calendar days from delivery. Full conditions are explained in our Returns & Refunds Policy .

Payment Support

If you believe you were charged incorrectly, received a duplicate charge, or have a question about a pending payment, contact our customer service team with your order number and a brief description of the issue.

Do not send full card numbers, card security codes, passwords, or online banking credentials when contacting us.